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Before you email or call with any questions
or concerns about your system please review over the questions bellow.
They include answers to many common questions and concerns that
customers had over time. We will keep on adding information to
this page as it becomes available.
WE RECOMMEND TO ALWAYS USE ANTI-VIRUS
SOFTWARE. THE IS ONE MANUFACTURER CALLED AVG THAT OFFERS A FREE
BASIC VERSION THAT WORKS WELL. CLICK
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THEIR SITE
I still need help, what information do you need when I contact you?
QUESTIONS ABOUT INVOICE, WHAT WAS ORDERED AND RECEIVED OR WHAT THE
SYSTEM INCLUDES
QUESTIONS ABOUT WHAT TO DO WHEN THE SYSTEM IS RECEIVED AND IF THE SYSTEM
DOES NOT HAVE POWER OR VIDEO TO THE MONITOR
QUESTIONS ABOUT SETTING UP AND INSTALLING WINDOWS AND DRIVERS
QUESTIONS ABOUT SLOW PERFORMING SYSTEMS OR PROBLEMS WITH WINDOWS
OPERATIONS AFTER INSTALLED
QUESTIONS ABOUT WHAT TO DO WHEN THE SYSTEM IS RECEIVED AND IF THE SYSTEM
DOES NOT HAVE POWER OR VIDEO TO THE MONITOR
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QUESTIONS ABOUT SETTING UP AND INSTALLING WINDOWS AND DRIVERS
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QUESTIONS ABOUT SLOW PERFORMING SYSTEMS OR PROBLEMS WITH WINDOWS
OPERATIONS AFTER INSTALLED
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QUESTIONS ABOUT INVOICE, WHAT WAS ORDERED AND RECEIVED OR WHAT THE
SYSTEM INCLUDES
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What should I do when I receive my system?
- The first thing to do when a
system is received is to open the system chassis and inspect inside
the chassis. To do this, Open the side panel of the computer
by removing the two screws from the back. The side you need to open
is the left side looking from the back. Most system are
shipped with packaging material and drivers, cables and other
accessories inside the chassis for protection of the system.
Please remove then. Before closing the chassis, make sure no
cables are obstructing any of the system fans.
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I did not receive a power cord with my
system? when I turn on my system is makes a lot of noise?
- Most system are shipped with
packaging material and drivers, cables and other accessories inside
the chassis for protection of the system. Open the side panel
of the computer by removing the two screws from the back. The side
you need to open is the left side looking from the back.
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When I turn on my
system, I do not see any fans
spinning, it looks like the system is not getting any power?
- There are a few things to check,
use you motherboard reference information included to help you
locate these elements.
- Check the power cord, make sure
is plugged securely.
- Some power supplies have an
on/off switch in the back of the power, make sure it's on the ON
position.
- When removing the internal
packaging and accessories, one of the cables for power to the
motherboard or the case switch connector may have loosen or come
off. Please check the reference information include as to what is
connected to your motherboard. Most motherboard today us a
large 20/24pin power connector and a auxiliary power 4pin connector.
check the front panel power connection to the motherboard
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When I turn on my
system, I see fans Spinning and the lights come on but I am not getting
any video on my monitor?
- This happens once is a while with
system when they are shipped. We do not know exactly the
causes this but this procedure usually takes care of the problem.
Be careful and follow the procedure to the letter.
1) Open the side panel of the computer
by removing the two screws from the back. The side you need to open
is the left side looking from the back.
2) Lay the
computer flat on a table. Power cable still connected but the
system off. Open side facing the top.
3) Locate the
memory (check the manual for location). removed the memory DIMM
Card(s).
4) Disconnect
the Power cord from the back of the Case. Also, disconnect the
power to the motherboard (some motherboard have one large power
connector only while others have one large and a smaller 4 pin
connector).
5) Clear the
BIOS (refer the manual again) but setting the CMOS jumper to the
clear position for 10 second and then back to normal.
6) Reinstall
the memory. Make sure that you insert the memory correctly aligning
the cuts on the memory dim to the slot. IT MUST CLICK IN PLACE AT
BOTH ENDS (CAREFUL HERE, IF YOU DO NOT INSERT THE MEMORY IN THE
CORRECT ORIENTATION YOU WILL CAUSE DAMAGE TO THE SYSTEM) GIVE
IT A GOOD PUSH IN THE MIDDLE, MAKING GOOD CONTACT IS ESSENTIAL.
7) Reconnect
the power to the motherboard and the power cord to the back of the
power supply.
8) Re-install
the side removed and try the system
If you system has multiple memory
DIMMS, please try first with one memory DIMM, then the other.
Often times when customer do return memory DIMMS to us they do not
have problems. Usually they just where not making good contact
with the motherboard slot. Beside clicking in place, make sure
a good push in the middle of the DIMM is also made.
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Can I used a hard drive that already has windows XP or Vista installed
from a previous system on this system?
- Usually not, windows XP and Vista
adapt to the hardware on which is installed. In most cases
there will be considerable difference between systems that would not
let windows install on a previous systems work with new hardware
properly. We strongly recommend that you install windows fresh
on the system in which will be used.
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I have a USB keyboard and
my system does not seem to want to boot from my windows CD or let me go
into the BIOS SETUP?
- USB keyboards on some system are
not recognize by the default setting. You will require to use
a PS/2 Keyboard to initially set up the system. Also, Bios
some sort of Setting for "LEGACY USB SUPPORT" or "USB for DOS
DEVICES" or something similar. Make sure to review and enable
that settings.
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I
installed my own IDE Optical Drive or IDE Hard Drive and the system is
not recognizing that is installed?
- The most common problem with this
is the data cable being used. On all systems we currently sell
IDE drives including Optical drives must use an 80-conductor data
cable. In the pass, optical drives use a 40 conductor cable
which you can tell from each, the 80 conductor looks like it has
more wires and are thinner.
- If you are connecting two IDE
drives on the same cable. Make sure one of the drives is set
to MASTER and the other SLAVE. This is usually done through
jumpers on the drive.
- For IDE Drives, make sure the
line one of the cables matches the pin one of the device.
Also, make sure on the motherboard this is also the chassis.
- Make sure power is connected to
each device.
- Go into the BIOS SETUP and see if
the drives show up there.
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I
Have a SERIAL ATA Hard drive, the bios tells me that is detected by the
system but windows cannot find it when I try to install windows?
- Some customer have reported this
problem. This is caused by the version of windows XP you are
trying to install lacking the necessary drivers for SERIAL ATA. With
all the system we currently sell all versions of Service Pack 2 will
work without any need for SERIAL ATA drivers. If you have a previous
version, you need to either obtain a copy of windows XP that
includes SP2 or need to load SERIAL ATA drivers. SERIAL ATA drivers can
only be loaded from a Floppy (internal, not USB, make sure than you
enable floppy support in the bios). Copy the SERIAL ATA Drivers to
the floppy. When windows installation starts, Press F6 for 3rd party RAID to install drivers.
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I
am trying to install windows XP on the system, I am getting a Blue
Screen and the installation does complete. I am getting an error
that includes the word "PCI.SYS"?
- We found that this error usually
comes from damage or Scratch on the Media you are trying to us.
Please try installing window from a different Media CD.
- A customer also found that this is caused by the version of windows XP you are
trying to install lacking the necessary drivers for SERIAL ATA. With
all the system we currently sell all versions of Service Pack 2 will
work without any need for SERIAL ATA drivers. If you have a previous
version, you need to either obtain a copy of windows XP that
includes SP2 or need to load SERIAL ATA drivers. SERIAL ATA drivers can
only be loaded from a Floppy (internal, not USB, make sure than you
enable floppy support in the bios). Copy the SERIAL ATA Drivers to
the floppy. When windows installation starts, Press F6 for 3rd party RAID to install drivers.
- Although systems are fully tested
prior to shipping, it is possible that components can develop
problems. To rule out memory, which is the most common
hardware problem please run the following memory test.
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I am using Windows XP SP3 and none of the HD audio devices where recognized after installation of proper
device drivers.
- The solution was supplied by one
of our customers. He found it by following the information on
the following
forum question.
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I
have a 9400GT video card and when I install my drivers I am having
display problems.
- Please try installing these
drivers
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I have my windows installed but my system is running much slower than I
had expected, Why?
- Often problems with performance
of a new system have to do with configuration. Drivers for the
specific hardware included with the system must be installed (often
they are not included with windows). Please check and make
sure that drivers for Video, Sound, LAN are installed.
These drivers are included with the CD(s) that come with the
systems. If you are having problems installing it from the
CD(s) we suggest that you go the motherboard's manufacturer website
and download the drivers from there. The web site will always
include the latest drivers. After installing all the drivers,
please check in the Device Manager (search in Windows Help for
"device manager" to get to the page). Any devices with a
Yellow "?" or "!" mark means that they have not been properly
installed.
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I cannot get the Sound
or LAN to work?
- Please check and make sure that
drivers for Video, Sound, LAN are installed. These
drivers are included with the CD(s) that come with the systems.
If you are having problems installing it from the CD(s) we suggest
that you go the motherboard's manufacturer website and download the
drivers from there. The web site will always include the
latest drivers. After installing all the drivers, please check
in the Device Manager (search in Windows Help for "device manager"
to get to the page). Any devices with a Yellow "?" or "!" mark
means that they have not been properly installed.
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I cannot play DVDs, Games will not play or Crash, My system video is
slow?
- Like other problems is usually
Drivers. Drivers are included with the CD(s) that come with
the systems. If you are having problems installing it from the
CD(s) we suggest that you go the motherboard's manufacturer website
and download the drivers from there. With
nVidia Graphics and
ATI Graphics we
recommend that you download the latest drivers from the
manufacturer's website and install them. For specific games,
please contact the game manufacturers about issues with the hardware
on your system.
- If not only games, but the system
crashes ramdomly, Please run the following memory test.
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I have my windows installed, I am having random errors and Blue Screens,
or my system restarts on it own?
- There are several possible reason
for this.
- The windows installation may be
corrupted or you may have a virus. Always load an antivirus,
click HERE
for one that is free.
- Make sure you install all service
packs and software updates available for windows.
- Download and install the latest
video drivers for
nVidia Graphics and
ATI Graphics.
- Please run the following
memory test to test the memory installed
on the system
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I received my system but
my invoice seems different from what I order?
- We ask you that before you
contact us go ahead and setup windows. Also, check the Qty.
Column on the invoice, for some parts there may be multiple parts.
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The system description
said that the system had PCI-Ex16 Video but I do not see a Video card on
the PCI-EX16 Slot?
- PCI-Ex16 is the term used to
describe the internal bus on a motherboard that connects several
components, memory, CPU, graphics and add on cards. This bus is
highly specialized to achieve great performance specially in data
intensive applications. PCI-Ex16 is a BUS, not a Video adaptor
although is usually used by Video Adaptors. We ask you to
please go ahead and configure your system.
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I set up windows and it shows the memory on my system is less that what
I ordered?
- There is a difference between the
memory installed on a system, what we call physical memory and the
memory that windows uses or can use. There are two main reason
that the windows memory may be less than the physical memory
- All 32-bit operating systems have
a limit of about 3.2GB of addressable memory. That is, if you
order a system with 4GB or more of physical memory the most that
windows 32-bit is 3.2GB.
- Video Components with Turbo-Cache
or Hyper-Cache use a portion of the physical memory installed for
Video buffer hence reducing the amount of memory available to
windows from the physical memory.
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I still need help, what information do you need when I contact you?
- Email us directly, Do not use the
"ask question" feature. On the subject line of the email
include the item number (if any) and your invoice number from the
paper invoice included with the system. On the text of the
email, we need your name, telephone number and a full description of
the problem or issue.
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